Built for Shopify stores under $1M

Stop drowning in support tickets.

The Shopify-native helpdesk at a fraction of Gorgias — with AI that handles order-status questions on its own. Built for stores doing under $1M, priced like it.

Free for your first 30 tickets a month · No credit card · Live in 5 minutes

~0 min

to go live

0

templates on day one

0

free tickets / month

$0

to get started

The problem

Running support shouldn't feel like this

Every day

Support emails bury your inbox

Customer questions, order updates, and Shopify alerts all land in the same place. You can't tell urgent from noise at a glance.

Every reply

Copy-pasting order details all day

You hunt down order numbers, tracking links, and refund status by hand, ticket after ticket.

$120+/mo

Enterprise tools, enterprise prices

Gorgias quoted you more than your hosting, apps, and email combined — for a store doing under $1M.

What you get

Everything you need. Nothing you don't.

The handful of things that actually clear a Shopify inbox — and none of the enterprise bloat you'd never use.

AI that handles order-status questions

Claude reads each ticket, pulls the real order data, and writes a reply on every plan. Above 90% confidence, it can answer on its own.

Shopify order context, built in

Every ticket shows the customer's latest order, fulfillment status, and purchase history — right beside the message.

One inbox, built for Shopify

Customer emails live next to order data, so you never tab back to Shopify admin to look up a tracking number.

Templates ready on day one

Ten pre-written responses for returns, refunds, and order status — with placeholders that fill themselves from Shopify.

What's next

Coming soon

StoreSide ships as an email-first helpdesk today. Here's what's next on the roadmap.

Instagram DMs in the same inbox

In Meta review

Read and reply to Instagram DMs from the same threaded view as your email tickets — with the same Shopify order context and AI drafts. We're currently in Meta App Review; install StoreSide now and you'll be ready to flip it on the day it ships.

Why StoreSide

Why stores switch to StoreSide

Enterprise helpdesks are built for enterprise budgets. StoreSide is built for the store you actually run.

Compare
StoreSide
Gorgias
Free plan to start
Included
Not offered
Built for stores under $1M
Designed for it
Enterprise-first
Setup
~5 min, self-serve
Onboarding required
Pricing model
Flat & predictable
Scales with volume
AI reply drafting
Every plan
Higher tiers
Per-resolution fees
None
Common
Shopify order context
Built in
Built in

Comparison reflects product positioning. Verify current competitor plans before relying on them.

Pricing

Simple pricing. No surprises.

Start free. Upgrade when your ticket volume does — not before.

Free

For stores just getting started

$0/ month

Start free
  • 30 tickets / month
  • 1 team seat
  • Email inbox
  • AI suggested replies
  • Analytics dashboard
  • Shopify order sidebar
  • 10 reply templates
MOST POPULAR

Growth

For stores with steady support volume

$29/ month

Start free trial
  • 100 tickets / month
  • 3 team seats
  • AI suggested replies
  • Analytics dashboard
  • Everything in Free

Pro

For stores scaling toward $1M

$59/ month

Start free trial
  • Unlimited tickets
  • Unlimited team seats
  • AI auto-reply (90%+ confidence)
  • SLA tracking & alerts
  • Priority support
  • Everything in Growth

Flat monthly pricing — no per-resolution fees, no per-seat surprises. Cancel anytime.

FAQ

Questions, answered

Gorgias is built for high-volume, enterprise merchants and priced for them. StoreSide is built specifically for Shopify stores under $1M in revenue — the same unified inbox and AI replies, at a flat price that makes sense for the volume a store your size actually sees.

Ready to clear your inbox?

Install StoreSide from your Shopify admin and handle your first ticket in five minutes.

Install on Shopify

Free for your first 30 tickets a month · No credit card required